I can’t connect to my DT2011-B, DT2055 or DT2040?
Correct logo selected?: This question is quite a popular one as the new version of “Multichannel Logger” accommodates for all models of Datalogger RST Instruments offer. Unfortunately when plugging in a datalogger to your computer, it doesn’t recognise the model you are using. The first detail to ensure is correct is the correct logo on the right hand side is selected as highlighted below in the red box:
If you hover over each one, it will tell you the model of the logger.
USB Drivers: All these models communicate via a USB cable. It is worth also downloading the up to date USB drivers from the RST Instruments website before plugging in the device. These can be found at the bottom of the Software page under its own link.
Water Ingress: Check the inside of the datalogger for any potential water ingress since your last visit to the datalogger.
USB Cable damage: If possible try another USB cable to determine whether the current one you are using has been damaged in any way. It is also worth taking note that sometimes Windows can disable a USB port so try plugging the device into a different USB port an allow it to recognise the device before opening the software again.
Up to date software?: Ensure you have the latest version of the software you are using installed on your computer.
What should I do if I encounter an error with my software?
It seems a rather simple solution, but the best thing to try when you encounter an error is to restart the computer and disconnect any cables that may be connected to loggers and/or readouts you may be trying to communicate with. 9/10 times this actually solves the problem however when this does not solve the issue, here are some simple steps to try:
- Make a note of the process you are trying to achieve and when the error occurs.
- Take a screen shot of the error you get (usually a button on the keyboard). This puts an actual screen shot of the current screen and the error window you are seeing.
- Open a word document and paste the screen shot into it. Save the document and keep it for an attachment to send in an email to Technical Support at Geosense.
- Contact Geosense by phone or email with as much information as possible about the problem you are having.
I just purchased my RST datalogger yet when I connect to it the battery is empty:
RST Instruments who are the manufacturer of the DT2011-B, DT2055 and D T2040 ship the dataloggers from Canada with a yellow tab which blocks contact between the battery and the battery terminal. Please ensure that this yellow tab is removed which can easily be done by taking off the lid and pulling the tab gently until free from the battery. Allow the datalogger to restart by closing the software and even disconnecting the datalogger from the computer as sometimes it can take a few minutes for it to register it now has a full battery installed in it. Should the problem persist after this procedure, contact Geosense.